The plans, the subscription fee and the overage rate that apply under the Public Offer. The version in force on the date you accept the offer applies to your agreement.
The first 14 days are free, on the real traffic of your store, within 100 voice minutes and 200 text messages. After them you choose a plan in your account and pay by card: it is billed monthly, with no setup fee, and you can cancel at any time, with effect from the end of the month you have paid for.
What the agreement commits us to
- A critical fault is acknowledged within 1 hour, around the clock, with a workaround within 12 hours and a fix within 72 hours — clause 16.1 of Annex 1.
- Downtime is taken off the invoice. If the Service is unavailable or materially degraded through our fault, the subscription fee is reduced in proportion to how long it lasted — clause 6.9 of the offer.
- Your data never trains a model, ours or anyone else's — clause 7.4 of the offer and clause 4.6 of Annex 2.
- Nothing changes inside a term you have paid for. A change to the fee, the package or the overage rate takes effect only after your current paid term, on at least 30 days notice, and you may leave before it does — clauses 9.2, 17.4 and 21.2 of the offer.
- If we withdraw, you get the money back — 30 days notice and a pro-rata refund of the unused part of the paid term, clause 17.7 of the offer.
- On exit you take everything with you — a full export of your data in JSON or CSV within 5 business days, at no charge, clause 18.2 of the offer.
This list is a summary for orientation. The binding text is the Public Offer itself.
Price List
The document referred to in clause 1.7 of the Public Offer. It sets out the plans, what each plan includes, the subscription fee, the volume of the included package and the rate for minutes in excess of the package.
Version 3. Published and effective from 5 October 2026.
1. Plans
| Parameter | Starter | Business | Scale | Enterprise |
|---|---|---|---|---|
| Subscription fee | EUR 199 per month | EUR 649 per month | EUR 1,099 per month | on request |
| Voice minutes per month | 1,000 minutes | 3,500 minutes | 6,500 minutes | on request |
| Minutes in excess of the package | EUR 0.199 per minute | EUR 0.185 per minute | EUR 0.169 per minute | on request |
| What the plan includes |
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| Paid term and payment | 1 month, charged monthly by card | 1 month, charged monthly by card | 1 month, charged monthly by card | by separate agreement |
| Cancellation by the Client | at any time, effective at the end of the paid term (clause 17.5 of the offer) | at any time, effective at the end of the paid term (clause 17.5 of the offer) | at any time, effective at the end of the paid term (clause 17.5 of the offer) | by separate agreement |
Amounts are net of taxes. The currency is EUR.
2. Included in all plans
| What | In every plan |
|---|---|
| Voice and text assistant | included |
| Text messages and sessions | no limit on their number |
| Goods in the catalogue, knowledge base questions, Account Area users | not limited by the tariff plan |
| Product selection, suggestion of related goods and guidance to checkout | included |
| Handover of the conversation to a human agent | included |
| Dialogue scenarios, tone of voice and handover rules — no limit on their number | included |
| Industry configuration | included |
| Service languages | determined during implementation, no surcharge for the number of languages |
| Analytics and revenue attribution | included |
| Catalogue connection, widget installation, developer kits | included |
| Implementation and launch | no separate fee is charged |
| Trial Period | 14 calendar days on live traffic, free of charge within 100 voice minutes and 200 text messages (clause 5.3 of the offer) |
| Response times for P1–P4 requests | as set out in section 16 of Annex 1 |
| Named support contact | included |
| Reduction of the fee for time of unavailability | applies (clause 6.9 of the offer) |
| Data export on termination of the agreement | at no additional charge, JSON or CSV (clause 18.2 of the offer) |
Section 1 states what each plan adds; the rest of the delivery is set out in Annex 1 to the offer.
3. How the Price List applies
3.1. The version of the Price List in force on the date the Client accepted the offer applies to the agreement; the terms of the chosen plan do not change until the end of the paid term (clauses 9.1 and 9.2 of the offer).
3.2. Each paid term renews on the same plan, and the Client may move to another plan, in the manner set out in clause 17.3 of the offer. A change to the fee, the package or the rate for the period after the end of the paid term is made in the manner set out in clause 17.4 of the offer.
3.3. The channels under section 2 of Annex 1 that section 1 does not include in the Client's plan, and the addition of service languages, are connected under a separate written agreement of the Parties.