The plans, the subscription fee and the overage rate that apply under the Public Offer. The version in force on the date you accept the offer applies to your agreement.
The first 14 days are free, on the real traffic of your store. At the end of them the plan you chose when you accepted the offer starts on its own — to stop before that, one written notice is enough. Acceptance is completed by the EUR 300 deposit: until it reaches us there is no agreement and we do not start work. It is credited in full against your first invoice; if you stop during the trial, it stays with us and covers the implementation work and the trial itself.
What the agreement commits us to
- A critical fault is acknowledged within 1 hour, around the clock, with a workaround within 12 hours and a fix within 72 hours — clause 16.1 of Annex 1.
- Downtime is taken off the invoice. If the Service is unavailable or materially degraded through our fault, the subscription fee is reduced in proportion to how long it lasted — clause 6.9 of the offer.
- Your data never trains a model, ours or anyone else's — clause 7.4 of the offer and clause 4.6 of Annex 2.
- Nothing changes inside a term you have paid for. A change to the fee, the package or the overage rate takes effect only after your current paid term, on at least 30 days notice, and you may leave before it does — clauses 9.2, 17.4 and 21.2 of the offer.
- If we withdraw, you get the money back — 30 days notice and a pro-rata refund of the unused part of the paid term, clause 17.7 of the offer.
- On exit you take everything with you — a full export of your data in JSON or CSV within 5 business days, at no charge, clause 18.2 of the offer.
This list is a summary for orientation. The binding text is the Public Offer itself.
Everything is in every plan. There is no better version of us.
| VoiceBot | What the market puts behind a higher tier | |
|---|---|---|
| Handing a conversation to a human | Every plan | From the middle tier, at roughly three times the entry price |
| Booking into your calendar | Every plan | From the middle tier |
| Suggesting what goes with the purchase | Every plan | From the second tier up |
| Training the assistant on your own material | Every plan | Top tier only |
| Onboarding by a person, not a wizard | Every plan | Top tier, or a paid add-on |
| Priority support and response times | Every plan, identical | Top tier; four hours at best, and only there |
| A service level in the contract | Every plan | Enterprise only, and not published before you sign |
| A named support contact | Every plan | Enterprise only |
| Implementation | Included | A paid add-on on every tier |
| Dialogue scenarios | Unlimited | One on the entry plan, twenty-five at three times the price |
| People in the account area | Unlimited | Three on the entry plan, fifty at three times the price |
| Products and knowledge base entries | Not limited by the plan | 100 products and 10 questions on the entry plan |
| Text conversations | Unmetered | Metered, or a 50 dollar add-on for 25 conversations |
Our plans differ in one thing only: the length of the term you commit to, the fee that follows from it, and the rate for minutes beyond the 3,000 included every month. The right column describes terms published by comparable services as at 30 August 2026.
Price List
The document referred to in clause 1.7 of the Public Offer. It sets out the plans, the subscription fee, the volume of the included package, the rate for minutes in excess of the package and the security payment.
Version 2. Published and effective from 30 August 2026.
1. Plans
| Parameter | Monthly plan | Three-month plan | Six-month plan | Annual plan |
|---|---|---|---|---|
| Subscription fee | EUR 850 per month | EUR 750 per month | EUR 600 per month | EUR 550 per month |
| Paid term | 1 month | 3 months | 6 months | 12 months |
| Total for the paid term | EUR 850 per month | EUR 2,250 | EUR 3,600 | EUR 6,600 |
| Payment | monthly invoices | monthly invoices | a single payment in advance | a single payment in advance |
| Voice minutes per month | 3,000 minutes | 3,000 minutes | 3,000 minutes | 3,000 minutes |
| Minutes in excess of the package | EUR 0.30 per minute | EUR 0.25 per minute | EUR 0.20 per minute | EUR 0.18 per minute |
| Termination at the Client's initiative | notice of 15 calendar days (clause 17.3 of the offer) | the fee for the remaining months of the term (clause 17.6 of the offer) | the amount paid is not refunded (section 4 of this Price List) | the amount paid is not refunded (section 4 of this Price List) |
Amounts are net of taxes. The currency is EUR.
2. Included in all plans
No capability of the Service is tied to a tariff plan. The plans differ only in the subscription fee, the length of the paid term and the rate for minutes in excess of the package.
| What | In every plan |
|---|---|
| Voice and text assistant | included |
| Text messages and sessions | no limit on their number |
| Goods in the catalogue, knowledge base questions, Account Area users | not limited by the tariff plan |
| Product selection, suggestion of related goods and guidance to checkout | included |
| Handover of the conversation to a human agent | included |
| Dialogue scenarios, tone of voice and handover rules — no limit on their number | included |
| Industry configuration | included |
| Service languages | determined during implementation, no surcharge for the number of languages |
| Analytics and revenue attribution | included |
| Catalogue connection, widget installation, developer kits | included |
| Implementation and launch | no separate fee is charged |
| Trial Period | 14 calendar days on live traffic, minutes not charged |
| Features of the higher tariff plan | included (clause 1.9 of Annex 1) |
| Response times for P1–P4 requests | identical in all plans (section 16 of Annex 1) |
| Named support contact | included |
| Reduction of the fee for time of unavailability | applies (clause 6.9 of the offer) |
| Data export on termination of the agreement | at no additional charge, JSON or CSV (clause 18.2 of the offer) |
| Voice minutes per month | 3,000 minutes in every plan |
The composition of the delivery does not depend on the plan chosen and is set out in Annex 1 to the offer.
3. Security payment
3.1. Acceptance of the offer is completed by paying a security payment of EUR 300 (clause 2.2 of the offer). It is not a fee for connection, implementation or the Service.
3.2. The security payment is credited in full against the first payment under the chosen plan.
3.3. The security payment is refunded to the Client in full if the Supplier refused acceptance or cancelled the account under clause 2.6 of the offer, if the Client terminated the agreement because implementation was overdue under clause 6.5 of Annex 1, and if the Supplier did not remedy a non-conformity of the Service within the periods set out in section 16 of Annex 1 and the Client withdrew from the agreement under clause 7.4 of Annex 1.
3.4. The security payment is retained by the Supplier if the Client withdrew from the agreement before the expiry of the Trial Period under clause 5.5 of the offer, save in the case provided for in clause 3.3 of this Price List. The retention is a pre-estimate of the Supplier's costs of implementation and of providing the Service during the Trial Period and is not a fee for the Service.
3.5. If the agreement is terminated before the start of the paid term on grounds other than those set out in clauses 3.3 and 3.4 of this Price List, the security payment is refunded to the Client in the manner of clause 9.9 of the offer.
4. The Annual and Six-month plans: payment in advance and refund
4.1. The subscription fee under the Annual and the Six-month plans is paid as a single payment for the whole paid term in the manner of clause 12.6 of Annex 1.
4.2. If the agreement is terminated at the Client's initiative before the expiry of the paid term, the amount paid is not refunded and is not recalculated.
4.3. Clause 4.2 does not apply, and the unused part of the amount paid is refunded to the Client in proportion to the number of remaining calendar days of the paid term, if the agreement is terminated:
(a) by the Supplier's withdrawal under clause 17.7 of the offer;
(b) by the Client's withdrawal as a result of a breach by the Supplier;
(c) by the Client's withdrawal as a result of a change to the subscription fee, the volume of the package or the overage rate under clause 17.4 of the offer, or of a new version of the offer under clause 21.2 of the offer.
5. How the Price List applies
5.1. The version of the Price List in force on the date the Client accepted the offer applies to the agreement; the terms of the chosen plan do not change until the end of the paid term (clauses 9.1 and 9.2 of the offer).
5.2. The Client may purchase the next paid term under the same plan or under a different plan in the manner set out in clause 17.3 of the offer, under the version of the Price List in force on the date of renewal. A change to the fee, the package or the rate for the period after the end of the paid term is made in the manner set out in clause 17.4 of the offer.
5.3. The additional channels under section 2 of Annex 1 and the addition of service languages are not part of the Price List and are connected under a separate written agreement of the Parties.