Privacy Policy
Effective 24 August 2026
1.Who is responsible for your data
Shchybria OÜ, a private limited company registered in the Republic of Estonia under registry code 17381578, registered address Vesivärava tn 50-201, Kesklinna linnaosa, Tallinn, Harju maakond, 10152, Estonia, is the controller of the personal data described here.
Write to contact@edition.solutions with any question about this policy or to exercise your rights. We have not appointed a data protection officer; that address reaches the people who decide these matters.
2.What this policy covers — and what it does not
This policy covers monoverse.tech and its documentation, the public demo and the account area.
It does not cover the assistant working on a customer’s own store. There the store is the controller of its shoppers’ data and we act only as its processor, under the agreement with that store. If you spoke to an assistant on someone’s shop, that shop’s privacy notice applies, not this one.
3.What we collect, why, and for how long
The public demo. A hashed IP address, the transcript of the demo session, and the industry and role you select. Audio is streamed for recognition and is not stored after the session ends. We do this to run the demo, to protect it from abuse and to check the quality of the answers — our legitimate interests, Article 6(1)(f) GDPR. Kept for 30 days, then deleted.
Your account. Work email address, company name, country, and either a password stored as a hash or, if you sign in with Google, the identifier Google returns to us. We do this to create and run your account — performance of a contract and steps taken at your request before it, Article 6(1)(b) GDPR. Kept while the account exists and deleted within 30 days of your request to delete it, except what we must keep by law.
Correspondence. What you write to us by email or in Telegram, and our replies. Our legitimate interest in answering you, Article 6(1)(f) GDPR. Kept for 12 months after the exchange ends.
Site statistics. We use Plausible, which counts visits in aggregate: no cookies, no cross-site tracking, no profiles, no attempt to recognise you on another site. Our legitimate interest in knowing what is used, Article 6(1)(f) GDPR.
We do not collect special categories of data, we do not buy data about you, and we do not sell or rent data to anyone.
4.Cookies
The site sets only what it needs to work: your chosen language and, if you are signed in, your session in the account area. There are no advertising or tracking cookies, and no consent banner, because there is nothing here to consent to.
5.Who else sees the data
To run the demo and the site we use providers in these categories:
- cloud hosting and infrastructure;
- speech recognition;
- speech synthesis;
- language models that generate the assistant’s answers;
- site statistics — Plausible;
- authentication — Google, and only if you choose to sign in with Google.
Each of them acts under a written data processing agreement, processes data only on our instructions and for the purposes above, and may not use it for its own. We name the current providers on request at contact@edition.solutions.
We also disclose data where the law or a competent authority requires it.
6.Processing outside the European Economic Area
Some of these providers process data outside the EEA. Where that happens, the transfer rests on the standard contractual clauses approved by the European Commission under Article 46 GDPR, together with the technical measures described below.
7.How we protect the data
Traffic is encrypted in transit. Integration keys and credentials are encrypted at rest. Data belonging to different clients is logically isolated. Access by our people is granted on a need-to-know basis and is logged, and data is backed up.
8.Your rights
Under the GDPR you may ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or hand it to another provider in a machine-readable form. You may object to processing that rests on our legitimate interests, including the processing described in section 3. Where processing rests on consent, you may withdraw it at any time, which does not affect what was lawful before.
Write to contact@edition.solutions. We answer within one month.
If you think we handle your data wrongly, you may complain to the Estonian Data Protection Inspectorate — Andmekaitse Inspektsioon, info@aki.ee, www.aki.ee — or to the supervisory authority of the country where you live or work.
9.Automated answers
The assistant generates its answers automatically. We make no decisions about you that produce legal effects or similarly significantly affect you, and we do not profile you.
10.Children
The service is meant for businesses. It is not directed at children, and we do not knowingly collect their data. If you believe a child has sent us personal data, write to us and we will delete it.
11.Changes to this policy
We may update this policy. The effective date at the top changes with it, and we announce material changes on the site.
12.Language
The English version of this policy is binding. Translations into other languages are provided for convenience; where they differ, the English version applies.